Refund policy

Return & Refund Policy

Last Updated: June 2026

At TCG Circle, we want every collector to have a smooth and trustworthy shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Returns Eligibility

Returns or replacements are accepted only in the following situations:

  • The wrong product was delivered.

  • The product arrived damaged during shipping.

  • The product has a manufacturing defect.

  • Items are missing from your order.

Customers must contact us within 24 hours of delivery with:

  • Order number

  • Photos/videos of the package and product

  • Details of the issue

After verification, we will provide a replacement or refund as applicable.

2. Non-Returnable Items

Due to the collectible nature of trading card products, the following items cannot be returned:

  • Opened booster packs, booster boxes, ETBs, or sealed products

  • Products damaged after opening by the customer

  • Items where the customer does not like the pulls/cards received

  • Change of mind after purchase

  • Incorrect expectations about card rarity, value, or market price

  • Discounted, clearance, or special-order products

Please note: Pull rates in trading card products are based on chance, and refunds cannot be issued for “unlucky pulls.”

3. Sealed Product Policy

All sealed TCG products must remain unopened and in original condition to be considered for return due to an approved issue.

Once a sealed product is opened, it is considered final sale.

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact TCG Circle within 24 hours of delivery.

  2. Share clear images/videos showing the issue.

  3. We will review the request and provide a suitable resolution.

Depending on the situation, we may offer:

  • Replacement (subject to availability)

  • Store credit

  • Refund

5. Refund Process

Approved refunds will be processed after the returned item is received and inspected.

Refunds will be issued to the original payment method within 5–10 business days after approval.

Bank/payment provider processing times may vary.

6. Return Shipping

  • If the return is due to our mistake (wrong item/damaged item), TCG Circle will cover reasonable return shipping costs.

  • For other approved returns, return shipping may be the customer's responsibility.

7. Order Cancellation

Orders cannot be cancelled once they have been shipped.

Pre-orders and special-order items may not be cancelled after confirmation due to inventory being reserved.

8. Address Responsibility

Customers are responsible for providing the correct shipping address at checkout.

TCG Circle is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect address details.

9. Contact Us

For any return or refund requests, please contact:

TCG Circle
Website: tcgcircle.in
Email: tcgcircle.in@gmail.com

Thank you for being a part of the TCG Circle collector community.